“Please read our Shop Info and our Term & Condition before you order. Our shop info & Term Condition is a basis of transaction agreement for each parties (Buyer & Seller).”
Term & Condition :
1. General Term
1.1. By purchasing plant overseas, customer are aware that plant might not be in its best condition when it arrives due to long transportation process and plant state (with or without root). It will take some times to recover.
1.2.It is with best assumption that customer has the knowledge and experience to take care of the plants.
1.3.It is customer’s responsibility to understand whether the plants are forbidden or not in their country and understand the import requirement in their country.
1.4.Customer shall input the phone number and email address for DHL/EMS info. Many failure of delivery caused by Customer Uncontactable. DHL Express requires acceptance signature on delivery.
1.5.We don’t accept cancellation order after 2 days order received.
1.6.We accept return for dead plant,but not for dead leaf.
1.7.Pictures for reference only, plants will ship more like on pictures.
2. Export Process
2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address will be a reference for all Export Documents.
2.2. We don’t accept any request shipping with declare as Non Plant or other illegal action.
2.3. Please note that some countries require Import Permit or other document. It is customer obligation to provide the required Import Permit. For example :
a. Customer from Canada is required to provide Import Permit.
b. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic Application for Certificates) from The Horticultural Marketing Inspectorate Government of United Kingdom.
c. Customer from USA shall provide import permit for purchase more than 12 plants.
2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. It usually takes 7-10 working days.
3. Custom & Shipping Process
3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as secondary packaging.
3.2. We will provide tracking number Etsy System.
3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. In term of delay, Customer shall contact DHL/EMS contact centre/ local call centre.
3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already passed the quarantine inspection and meet customer’s country requirements.
3.5. We are not liable for any loss, damage, death, or injury arising directly or indirectly from any process caused by custom or shipping process (handling, treatment, and release time). Customers agrees to not request any refund or plant replacement or other compensation.
3.6. We don’t accept return packages for any reasons. Plant will be destroyed by Custom when returning back to Indonesia.
3.7. When normal custom process has been passed (maximum 3 days) and the plants die because of bad preparation by Our Team, customer may propose plant replacement. To be eligible for plants replacement, pictures or video of the plants conditions must be sent as a proof, within 24 hours after plants arrival.
3.8. In a circumstance that customer prefer a refund than plant replacement, the plants must be to 40% administration and handling fee. Refund is only applicable for the plants, shipping cost (refer to DHL receipt as a basis) is 50% refundable.
BY ORDERING PLANT, CUSTOMER AGREE TO BE BOUND BY THESE TERMS & CONDITIONS